Shipping Policy

Last updated: 2026. This page describes how Vinyl Classics ships physical orders, the carriers we use, lead times, and what happens if something goes wrong. It supplements (and does not override) our Terms & Conditions.

1. Dispatch lead time

• In-stock items: dispatched within 1–3 business days of payment confirmation.
• Pre-orders: dispatched on (or shortly after) the listed release date. Mixed orders that include both in-stock and pre-order items ship together when the pre-order is ready, unless you order them separately.
• Drops & limited runs: typically dispatched within 5 business days. Specific timing is shown on the drop page.

2. Shipping zones & rates

Exact shipping cost is calculated at checkout based on destination, weight, and the carrier you choose. Indicative bands:

Free shipping may apply above a minimum order value — the threshold (if any) is shown in your cart.

3. Tracking

Every shipment is tracked. You receive a tracking link by email as soon as the carrier collects the parcel. The same link is available from your My Orders dashboard. Tracking can take up to 24 hours to start updating after dispatch.

4. Customs, duties & import VAT

Orders shipped to addresses outside the EU may be subject to import duties, VAT, or customs handling fees levied by the destination country. These charges are payable by the recipient and are not included in the price or shipping cost displayed at checkout. Refusal to pay duties is treated as a return — see Section 7 below.

For UK addresses since Brexit: orders below £135 have UK VAT collected at checkout where required; orders above £135 may incur import VAT and a clearance fee at the border.

5. Address accuracy

You are responsible for the accuracy of the shipping address submitted at checkout. Parcels returned to us as undeliverable because of an incorrect address can be re-shipped at your expense, or refunded less the original outbound shipping cost. Once dispatched, address changes are at the carrier’s discretion and may incur a fee.

6. Lost or delayed parcels

If your tracking has not updated for more than:

• 10 business days for EU shipments, or
• 20 business days for international shipments,

… email info@bonzaidigitalnetwork.com with your order number. We open an investigation with the carrier. Once they confirm the parcel is lost in transit (typically 10–15 days after we open the case), we either re-ship the order or issue a full refund — your choice.

7. Refused / unclaimed parcels

Parcels refused at delivery, or left unclaimed at a pick-up point and returned to us, are refunded for the item value once received and inspected. Outbound shipping is non-refundable in this scenario, and a return-handling fee may be deducted to cover the carrier’s return charge.

8. Damaged on arrival

Sleeve damage, broken records, or anything obviously wrong on arrival: photograph the parcel and the contents before moving the item. Email the photos and your order number to info@bonzaidigitalnetwork.com within 7 days of delivery. We arrange replacement or refund — see the Returns Policy.

9. Signature on delivery

Orders above the threshold listed at checkout require a signature on delivery. The carrier may leave a missed-delivery notice and reattempt, or hold the parcel at a local pick-up point. We are not liable for parcels signed for by a neighbour or third party at the address you provided.

10. Contact

Shipping questions: info@bonzaidigitalnetwork.com. Please include your order number — it makes everything faster.